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Refund policy
SixPetals Return, Refund & Exchange Policy
Effective Date: July 29, 2026
Welcome to SixPetals. We are committed to providing our customers with premium-quality products and a seamless shopping experience. Every order is carefully inspected, packed, and dispatched to ensure it reaches you in excellent condition.
Please read this Return, Refund & Exchange Policy carefully before placing your order. By purchasing from SixPetals, you acknowledge that you have read, understood, and agreed to the terms outlined below.
1. General Policy
At SixPetals, every product undergoes quality checks before shipment. However, in rare cases, products may be damaged during transit or an incorrect item may be delivered. This policy explains the conditions under which returns, refunds, or exchanges will be accepted.
Returns, refunds, or exchanges are not accepted simply because the customer changes their mind, dislikes the product, orders the wrong size, colour, or variant, or no longer requires the item.
2. Clothing Products (Strict No Return & No Refund Policy)
Due to hygiene, safety, and quality standards, all clothing and apparel products sold by SixPetals are strictly non-returnable, non-refundable, and non-exchangeable.
This includes, but is not limited to:
- T-Shirts
- Shirts
- Hoodies
- Sweatshirts
- Jackets
- Trousers
- Jeans
- Shorts
- Track Pants
- Innerwear
- Nightwear
- Ethnic Wear
- Dresses
- Co-ord Sets
- Any other wearable apparel
Once a clothing product has been delivered, no request for return, refund, replacement, exchange, or cancellation will be accepted, except where required by applicable consumer protection laws.
Customers are requested to carefully review the product description, size chart, colour, specifications, and images before placing an order.
3. Non-Clothing Products
Returns or exchanges for non-clothing products are accepted only under the following circumstances:
- You receive a damaged product.
- You receive a defective product.
- You receive a wrong product different from the one ordered.
- The product is missing essential parts or accessories due to a packing error.
No other reason shall qualify for a return or exchange.
4. Mandatory Unboxing Video Requirement
To ensure fairness for both customers and our business, an uninterrupted unboxing video is mandatory for every return or exchange request.
The video must satisfy all of the following conditions:
- The package must be sealed at the beginning of the video.
- The shipping label must be clearly visible and readable before opening the package.
- The entire unboxing process must be recorded continuously without any cuts, edits, pauses, or transitions.
- The product and all accessories received inside the package must be clearly shown.
- Any damage, defect, or incorrect item must be visible in the same recording.
This video serves as the primary proof for investigating shipping or packing-related issues.
5. Claims Without an Unboxing Video
No return, refund, replacement, or exchange request will be accepted if:
- No unboxing video is provided.
- The shipping label is not clearly visible.
- The package is already opened before recording begins.
- The video contains edits, cuts, pauses, or missing footage.
- The issue cannot be verified from the submitted evidence.
Without proper proof, SixPetals reserves the right to reject the claim.
6. Time Limit for Reporting Issues
Any issue regarding a damaged, defective, or incorrect product must be reported within 24 hours of the delivery date.
Claims submitted after this period may not be accepted.
7. Product Condition
To qualify for return or exchange (where applicable), the product must:
- Be unused.
- Be in its original packaging.
- Include all accessories, manuals, tags, labels, and free gifts (if any).
- Not show signs of misuse, damage caused by the customer, washing, installation, or modification.
Products failing these conditions may be rejected after inspection.
8. Inspection & Approval
Once the returned product reaches our warehouse, our quality assurance team will inspect it.
If the inspection confirms that:
- The product was damaged during transit,
- The wrong product was shipped, or
- The product has a verified manufacturing defect,
your request will be approved.
If the inspection finds no manufacturing defect or verifies customer misuse, the request may be rejected.
The decision of SixPetals' quality inspection team shall be final.
9. Refund Process
If your refund request is approved:
- Refunds will be processed to the original payment method used during purchase.
- Processing may take 5–7 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Shipping charges, COD charges, platform fees, convenience fees, or any non-refundable charges are not refundable unless the error occurred due to SixPetals.
10. Exchange Process
If an exchange request is approved:
- The replacement product will be dispatched after the returned item passes inspection.
- If the requested product is unavailable, SixPetals may offer a replacement of similar value or issue a refund at its sole discretion.
11. Order Cancellation
Orders can only be cancelled before they are dispatched from our warehouse.
Once an order has been shipped, cancellation requests cannot be accepted.
12. Incorrect Address & Delivery Failure
Customers are responsible for providing complete and accurate delivery information.
SixPetals shall not be responsible for delays, failed deliveries, or additional charges arising from:
- Incorrect shipping address.
- Incorrect phone number.
- Customer unavailable at the time of delivery.
- Refusal to accept the shipment.
13. Non-Returnable Situations
Returns, refunds, or exchanges will not be accepted in the following situations:
- No unboxing video is provided.
- Shipping label is not visible in the video.
- Customer changes their mind after delivery.
- Wrong size, colour, or variant selected by the customer.
- Normal wear and tear.
- Damage caused by improper handling or misuse.
- Minor colour variations caused by screen or lighting differences.
- Product used, washed, altered, or damaged after delivery.
- Requests made after the reporting period.
14. Fraud Prevention
To protect our customers and business from fraudulent claims, SixPetals reserves the right to reject any request that appears false, misleading, incomplete, or unsupported by valid evidence.
Repeated fraudulent or abusive claims may result in the permanent suspension of future purchases.
15. Limitation of Liability
SixPetals' liability is limited solely to the purchase price of the product. Under no circumstances shall SixPetals be liable for indirect, incidental, consequential, or special damages arising from the use or inability to use any product purchased from our store.
16. Contact Us
For any return, exchange, or refund-related assistance, please contact our customer support team with the following details:
- Order ID
- Registered Mobile Number or Email Address
- Complete Unboxing Video (with the shipping label clearly visible)
- Clear photographs of the issue (if applicable)
- Brief description of the problem
Our support team will review your request and respond as quickly as possible.
Acceptance of Policy
By placing an order on SixPetals, you confirm that you have read, understood, and agreed to this Return, Refund & Exchange Policy. SixPetals reserves the right to modify or update this policy at any time without prior notice. The latest version published on our website shall always prevail.